The software could not connect with the phone. A Samsung rep told me to try to force an upgrade through the Tools > Firmware Upgrade and Initialization menu. Kies stated that 2.3 was the latest available version.Īfter installing several apps that I normally use, I again attempted to upgrade the phone to ICS. However, I was not able to upgrade the phone. Finally resetting the phone to factory defaults solved the problem with the Kies connectivity issue. (You may have to call several times until you get a knowledgeable person.) And they walked me through many things. (Really?) Replacing the phone was not an option. Because I've been trying this for so long the warranty ran out and the Insurance rep told me that I'm out of luck because the problem has been going on for such a long time. I spoke with AT&T for a very long time and they could not resolve the issue. Kies crashes a lot with either Windows or Mac so I think we have many software quality issues. A Mac or Windows computer could see the phone as a USB device, but the Kies software could not. I have a Samsung Galaxy S2, SGH-i777 (AT&T) phone and I was unable to get it to connect to Kies. I hope my posting will help someone as to how I was able to connect to Kies and subsequently upgrade my Galaxy to Ice Cream Sandwich. My issue was two fold: connecting to Kies and upgrading to ICS.
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